Straight answers about how our assistants and our team work together.
Can the AI guarantee my visa?
No. The assistant gives preliminary, informational guidance only. It cannot determine eligibility or promise approval, and the embassy or immigration authority makes the final decision. Our staff review your case and verify current official requirements.
Who is REX?
REX is our AI concierge. It answers general questions, works out what you need and points you to the right specialist assistant or to a staff member.
Does the assistant show live flight prices or insurance policies?
No. We do not use live flight, hotel or insurance systems in the chat. The assistant collects your requirements and our Travel Team checks current availability and prepares options for you.
What should I not share in the chat?
Please do not share passwords, card numbers, BVN, bank login details or passport numbers. If a document needs sensitive material, our staff will tell you the secure way to send it.
Who reviews documents such as an SOP or cover letter?
The Documentation Assistant interviews you and prepares an AI-assisted draft based only on the truthful information you give. Our staff review it before final delivery.
Do you list live job vacancies?
No. The Jobs Assistant helps you shape your profile and prepare, but it is not a live jobs database. Never pay anyone to secure a job, and be careful of offers that guarantee employment.
Is the Find My Country result a visa eligibility check?
No. It is an informational tool that shows destinations that may fit your preferences. A match does not mean you qualify for a visa, admission, employment or immigration programme.
When will a staff member contact me?
After you send a request, a staff member will review it and contact you using the details you provided. We do not promise a specific response time in the chat.
What happens to my information?
We collect only what is needed for your request. Requests are stored in our private request inbox for our staff and emailed to the relevant team. See our Privacy Policy.
What if the assistant cannot answer my question?
It will tell you so and direct you to our team or to official sources. It never invents fees, deadlines, vacancies or requirements.